Complaints policy
Last updated 2 November 2026
How to complain
Email [email protected] or write to 86 Edge Ln Dr, Old Swan, Liverpool, L13 4AE, United Kingdom with your order or quote reference and a clear summary of the issue.
What happens next
We aim to acknowledge complaints within two business days and provide a full response within 14 days. Complex cases may take longer; we will keep you updated.
If you remain unhappy
You may escalate under our dispute resolution policy. Consumers may also use Alternative Dispute Resolution bodies or the courts of England and Wales.