Dispute Resolution

At SG Garden Supplies, we are committed to providing excellent customer service and resolving any concerns fairly and promptly. If you're dissatisfied with your purchase or our service, we encourage you to contact us first so we can work towards a satisfactory solution.

Contact Us First

Most issues can be resolved quickly by speaking with our customer support team.

Please provide:

  • Your order number

  • A description of the issue

  • Any relevant photographs or supporting information

We'll investigate your concerns and aim to respond as quickly as possible.

Phone: +44 1482 216918

Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint directly, you may wish to seek independent advice or use an external dispute resolution service where applicable.

Depending on your circumstances, you may consider:

Service Purpose
Citizens Advice Free consumer advice and guidance
Trading Standards Consumer protection concerns
Alternative Dispute Resolution (ADR) Independent dispute resolution where available
Small Claims Court Eligible claims where other solutions have not resolved the issue

Availability of ADR services may depend on the nature of your dispute and the relevant provider.

Chargebacks & Payment Disputes

If you paid by debit or credit card and believe a transaction needs to be disputed, you may be able to contact your card issuer or bank regarding a chargeback or other available consumer protections.

For eligible credit card purchases, additional rights may be available under Section 75 of the Consumer Credit Act 1974.

Please contact your payment provider directly for advice on eligibility, deadlines, and the claims process.

Our Commitment

If your complaint is referred to an independent dispute resolution service or another formal process, SG Garden Supplies will:

  • Cooperate fully with the investigation.

  • Provide relevant information where appropriate.

  • Respond promptly and professionally.

  • Work towards a fair and reasonable outcome.

Contact Us

If you'd like to discuss a dispute before taking further action, please contact us.

SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom

Phone: +44 1482 216918

Last Updated: August 2026