Frequently Asked Questions
Find quick answers to the questions we receive most often about our products, delivery, returns, payments, and customer service.
Do you deliver across the UK?
Yes. SG Garden Supplies delivers throughout England, Scotland, Wales, and Northern Ireland.
Delivery times and costs vary depending on your location, the size of your order, and the products purchased. Shipping costs are calculated during checkout.
What products do you sell?
We stock a wide range of gardening essentials, including:
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Garden tools
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Compost and soil improvers
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Fertilisers
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Lawn care products
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Seeds and bulbs
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Planters and pots
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Watering equipment
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Garden accessories
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Seasonal gardening products
How long does delivery take?
Most orders are dispatched within 1–2 working days and typically arrive within 2–5 working days for mainland UK addresses.
Delivery times may vary for larger or special-order items.
What payment methods do you accept?
We accept a range of secure payment methods, including:
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Visa
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Mastercard
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American Express (where available)
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Debit Cards
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PayPal (if available)
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Other payment methods displayed during checkout
All transactions are securely processed.
Can I collect my order?
Yes. Selected products are available through our Click & Collect service.
You'll receive a notification when your order is ready for collection from our Hull location.
What is your returns policy?
If you're not completely satisfied with your purchase, eligible unused items may be returned in accordance with our Returns & Refunds Policy.
Please contact us before returning any item so we can guide you through the process.
What should I do if my order arrives damaged?
Please inspect your order upon delivery.
If your item arrives damaged, contact us within 48 hours and include your order number along with clear photographs of the damage and packaging. We'll work quickly to resolve the issue.
Can you help me choose the right products?
Absolutely.
Our team is happy to provide advice on choosing the right tools, compost, fertilisers, lawn care products, and other gardening supplies for your project.
Do you offer products for professional gardeners or businesses?
Yes. We welcome enquiries from landscapers, gardeners, contractors, and business customers.
For larger orders or commercial enquiries, please contact us directly.
Are your prices inclusive of VAT?
Yes. All prices displayed on our website include applicable UK VAT unless otherwise stated.
Any delivery charges will be shown before you complete your purchase.
How can I contact SG Garden Supplies?
If you have a question that isn't answered here, our customer support team will be happy to assist.
SG Garden Supplies
24 Doncaster St
Hull HU3 3PE
United Kingdom
Phone: +44 1482 216918
We aim to respond to enquiries as quickly as possible during business hours.
Last Updated: August 2026
