SG Garden Supplies
Vego Grand Pacific Greenhouse - 12.5ft Wide
Vego Grand Pacific Greenhouse - 12.5ft Wide
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Create the perfect growing environment with the Vego Garden Pacific Greenhouse. Durable, easy-to-assemble, and ideal for extending your growing season.
Lead times, delivery costs, and how OrbiLimited delivers orders across the United Kingdom.
Delivery areas at a glance
Delivery times and costs depend on your location, product type, availability, and delivery requirements.
Delivery areaLead time*CarriageLocal delivery areas1 – 3 working days (where available)Free delivery on qualifying ordersUK mainland3 – 10 working daysCalculated at checkoutRemote areas and islands5 – 14 working daysAdditional charges may applyLarge furniture and specialist deliveriesQuoted individuallyConfirmed before delivery
*Lead times begin after order confirmation and may vary depending on stock availability, product size, and delivery location. Bespoke or made-to-order products will have individually confirmed lead times.
How we deliver
Specialist furniture delivery
For larger items such as furniture and bulky products, we use suitable delivery services designed to ensure safe handling.
Depending on your location and order, delivery may include:
- Scheduled delivery appointments.
- Specialist furniture carriers.
- Two-person delivery for larger or heavier items.
- In-room delivery where available.
- Packaging removal where included or requested.
Courier delivery
Smaller items and accessories may be delivered using trusted courier services.
You will receive tracking information where available once your order has been dispatched.
What we ask of you
To help ensure a smooth delivery experience:
- Measure carefully: Please check doorways, staircases, lifts, access points, and room dimensions before ordering large items.
- Ensure someone is available: Some deliveries require a signature. If delivery cannot be completed due to nobody being available, additional delivery charges may apply.
- Tell us about access requirements: Please inform us of any restrictions such as narrow entrances, stairs, limited parking, or difficult access before delivery.
If an item cannot fit due to access limitations that were not communicated before delivery, additional charges may apply.
Click & collect
Where available, you can collect your order from the designated collection point.
In-stock items are usually prepared for collection as quickly as possible. Please wait for confirmation before arriving to collect your order.
International delivery
We currently deliver within the United Kingdom.
If you require delivery outside the UK, please contact our team before placing an order and we will advise whether alternative arrangements are possible.
Tracking and delivery updates
You will receive an order confirmation and dispatch notification when your order has been shipped.
Where available, we will provide:
- Delivery provider details.
- Tracking information.
- Estimated delivery updates.
For scheduled furniture deliveries, our team or delivery partner may contact you before delivery to confirm arrangements.
Contact OrbiLimited
For any questions about shipping and delivery, please contact us:
OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/
Last updated: 2026-05-25 · OrbiLimited
Your 14-day right to cancel, how to start a return, who pays return carriage, and how OrbiLimited handles damaged or faulty items.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel eligible online or telephone orders up to 14 days after the day you receive your goods.
After notifying us of your cancellation, you generally have a further 14 days to return the items.
This cancellation right does not apply to certain personalised or exempt products, as explained below.
Returns at a glance
SituationWhat we doDamaged or faulty on arrivalRefund or replacement, including return carriage where applicableChanged your mind — unused, undamaged, and in original conditionFull refund minus return carriage costsBespoke, made-to-measure, or personalised productsNot returnable unless faulty (statutory rights unaffected)Mattresses with hygiene seals brokenNot returnable for hygiene reasonsOutside the 14-day cancellation period but within warrantyCovered under our warranty policy
How to start a return
To request a return, please contact OrbiLimited with:
- Your order number.
- The reason for the return.
- Any relevant photos or details if the item is damaged or faulty.
Contact us:
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
We will respond within one working day with your return reference and available return options.
Please keep the original packaging where possible. Large items returned without suitable packaging may be at higher risk of damage during transport.
Once the goods are received back and checked to be in a resalable condition, we will process your refund within 7 working days to the original payment method.
Who pays return carriage?
- Damaged, faulty, or incorrect item received: OrbiLimited will cover the return costs.
- Changed your mind: You are responsible for return carriage costs. The cost depends on the item size, weight, and collection address. We will provide a fair quotation before arranging collection.
- Returning an item in person: Free where applicable.
Refund timing
Refunds are processed within 7 working days after we receive and inspect the returned goods.
Your bank or payment provider may require an additional 3–5 working days to show the funds in your account.
If 14 calendar days have passed since your refund was confirmed and you have not received it, please contact us with your order number.
Damaged on delivery — what to do
If your order arrives damaged:
- Sign for the delivery as "Damaged" where possible.
- Take photographs of the packaging before opening.
- Photograph any damage to the product.
- Contact us within 48 hours with your order number and images.
The photos help us investigate the issue and make any necessary carrier claims.
Please see our Damage & Defects Policy for the full process.
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
You may have legal rights if goods are not of satisfactory quality, are not fit for purpose, or are not as described.
Contact OrbiLimited
OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/
Last updated: 2026-05-25 · OrbiLimited
